Support — Pet All the Cats

Need a hand? Email support@greylineinteractive.com and we will get back to you. Please include your device model and iOS or Android version — it makes problems much faster to track down.

Common questions

I bought the Golden Paw and reinstalled the app. Where is it?

Open the Shop tab and tap Restore purchases. The Golden Paw is a one-time purchase and comes back on any device signed in to the same App Store or Google Play account. Treats are consumable and are not restorable — they are spent in play.

My purchase was charged but nothing was granted.

Reopen the app while online; pending purchases finish automatically on launch. If it still has not appeared, email us with the store receipt and we will sort it out.

I lost my progress.

Progress is saved on your device only — the game has no servers and no accounts, so nothing is uploaded. Deleting the app or resetting the device removes the save, and we have no copy to restore. Sorry.

Is there any way to get stuck on a room?

No. Every room can be cleared with the cats you are given. If one is fighting you, treats can buy an extra shot or skip the room outright — and treats are earned by playing, so nothing is paywalled.

Are there ads?

No. There are no ads, no trackers, no analytics, and no network calls of any kind. The game plays fully offline.

How do I request deletion of my data?

There is nothing to delete on our side — we hold no data about you. Deleting the app removes everything the game stored.

Refunds

Purchases are processed by Apple and Google, so refunds go through them: Apple · Google.

Contact

support@greylineinteractive.com
Grey Line Interactive LLC